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The company’s quality management system is certified as per ISO9001: 2008 requirements. The management system describes the process for monitoring and recording performance to provide data for continuous improvement. The Quality Assurance and Quality Control functions are centralised and fully autonomous, which ensure that products and services are delivered with consistent quality. S.M.A.R.T objectives are set in line with strategic goals.

Performance is monitored continuously and actions taken to ensure that targets are met. Formal procedures cover processes involved in providing an end product, which meets the job specification. Continuous assessment and audits identify opportunities for improving the product realization process and the management system.